Frequently Asked Questions

Can I get frozen for buying from you?

Buying neopoints and other Neopets products is a violation of Neopets Terms and Policies. There is always a slight risk factor when buying, no matter how legitimate the product is. As a result you can be frozen for making a purchase from us, even if you follow our guides to being safe and secure. While we’re confident in our guides and they’re backed with years of trial and error, TheNeopetsTeam is always adjusting their cheater detection. We’re confident to say that we have a less than 1% freeze rate across all customers regardless of how large or small their orders are!

No products in the cart.