Got some questions? Well we got answers! Take a look around our Help Center to find everything you need. Our handy Help Center has all the answers you need! From order processing to accessing Neopets accounts not of your own. If our Help Center happens to not have your Neopets related or Yes!Neo related question, it will most definitely be able to point you in the right direction!
Refunds are offered on a case by case basis. This is determined through determining if you have followed our guidelines to safely secure your product. Please read through our guides on how to safely secure your purchase.
We will not refund purchases for Real Name, Real Word, or Unconverted Pets.
Most Neopoint item orders are fulfilled in less than 12 hours, however that can sometimes range up to 24-72 hours depending on the complexity/availability of the items that you order.
Neocash items vary on delivery due to all of the items being traded for legitimately on site. This means that the items are obtained through trading with other users, and the delivery can depend on how sought after/available an item is. If we expect your order to take more than 24 hours, we will do our best to contact you as soon as possible.
The safety of any purchase is our utmost concern. Whether we’re providing you items in the safest methods possible, or delivering you a fresh new main account that we’ve had secured for years; there’s no corners that we will cut to ensure you only the best products! Because of this, we are not able to provide the name of any accounts or pets to buyers. This is to help ensure privacy and 100% safety for the final buyer. We can and will provide formats for pets upon request, however these will seldom be posted publicly.
We frequently get asked the question; “Would you like to buy my items, neopoints, or my accounts?”. Unfortunately we cannot support this. There’s many ways to obtain your riches on Neopets, and unfortunately we have no way to verify if other accounts, items, neopoints, or pets may be stolen or legitimate or not. Due to not being able to determine if something is legitimate or not, we cannot risk potentially jeopardizing customer accounts to flip a quick profit and as a result we cannot purchase your stuff.
YesNeo is a site that provides services to help you achieve your Neopets dreams! We are comprised of retired/current Neopets players who’ve discovered various methods and tricks to get ahead in Neopets. We are strong advocates for freedom of the internet. We believe if your skills and time were used to reach certain goals and achievements then you have a right to what you put your soul into.
You can read more about us here!
Absolutely! If somehow you do get frozen, please contact us immediately. If it were something of our doing then we will be happy to offer a full refund. Same applies if we determine that you followed all steps provided with your inquiries. We WILL NOT refund you if you get items and neopoints illegitmately yourself, or from another source. We normally alert you when we think you are doing something that is risky, or possibly purchasing too much to be safe. UC purchases are never refunded unless inquiried and came to agreement. We may offer in-store credit/ or compensation
There are several things that make us better than the other sites. First off, all of our stock is all legitimately earned. Not only does this mean that we don’t scam other players to get anything, but it means that it is also much safer than you might find elsewhere. Another great thing about YesNeo is our pricing – we are constantly adjusting out prices to beat other sites, as well as stay in-sync with current prices on Neopets!
We currently accept Paypal, Western Union, Interac e-Transfer and Moneypak. We are also able to accept several types of credit cards through our secure, PayPal checkout!
We love our bulk shoppers, and we hope that you guys reciprocate the feeling! As a small thank you for our bulk shoppers, we can often provide discounts for bulk purchases. This is dependent on if the items you are looking to purchase are provided by one of our verified suppliers or not however. This is also dependent on the overall cost of your purchase. We are very willing to work out a better bargain for anyone who may be buying a Moehog Skull and a Super Attack Pea in a single order, whereas we’d be a bit more hesitant for someone buying ten Baby Paint Brushes.
We do love all large purchases, but in order to make the scale more fair in who we do leverage bulk deals to, we lean towards the overall price more as the scale than the quantity of an order.
What is instant delivery?
Instant delivery is a system that we have implemented in order to provide you with all your Neopets needs even when we’re asleep! This effectively keeps us open 24/7 without needing to actually send you your purchase manually.
How does instant delivery work?
All of our instant delivery products are denoted with an { ID } at the end of the product title. Anything that is not explicitly listed with this in the title is not instant delivery.
Our instant delivery system is simple! By using an in-house program, we automatically deliver you sign in details for an account containing your purchase! Our system detects when an order has been placed by using a code to recognize when certain items with SKU’s (Serial Keeping Units) have been ordered. As long as the products with the SKU’s have an unused license key, a key will be emailed to you immediately after purchase. If an item does not have an unused license key, the product will show as “Out of stock” to prevent you from ordering an instant delivery item that is not actually able to be delivered instantly.
How do I retrieve my product?
Retrieving your product is very simple. Simply sign into the account that you were emailed using your choice of a VPN or a Proxy to mask your IP. After signing into your account, send your product over to your account by following the steps in our guides to securing your process. We do not recommend any VPN or proxy service in order to avoid having people all use the same IP’s in an IP pool. Do not use free software as these IP’s are very frequently blacklisted by websites.
I didn’t receive an email with any account details, what do I do?
The sign in details are emailed to the email used on your order. If you typoed in your contact information, please send us an email and include your order number so that we may forward the details to you. If you did not receive an email and also didn’t typo in your email, please send us an email here and let us know so that we may remedy the issue!
After placing an order you may be wondering how you receive your purchase. The process for everything is kept incredibly simple to keep things nice and smooth for all customers. Our instant delivery system is made to help ensure that you can get whatever you may need without any wait time. You can read more about our instant delivery here. Our manual delivery is a little different, however it still kept simple and seemless for all of our customers!
Accounts:
Ordering an account is probably the simplest of all deliveries. After placing an order for an account we will email you sign in details for your account. If you ordered a brand new main account, please make sure you’ve changed your home IP so that the account won’t be connected to any other previous accounts you’ve had. Simple as that!
Neopoints:
Neopoints are also very simple. We can deliver all orders of 2,500,000 Neopoints or less directly to you. This is done by offering Neopoints on trade lots that you must set up. We will offer up 500,000 Neopoints per trade (Not individual items). Please set these trades up after placing your order so that we may deliver them to you. Any amount larger than that will be delivered to you via a shell account that you can sign into and move at your leisure for maximum safety! Please note that any instant delivery Neopoints are not delivered through trades immediately. All instant delivery Neopoints are delivered on their own shell accounts like all other instant products.
Items:
For individual items, we will always deliver them by sending it to your requested account directly. For bulk orders of items such as Nerkmid Bundles, Armoured Negg Bundles, etc. we will deliver them through trades unless specified that they’ll be delivered on a shell account.
Unconverted pets:
Unconverted pets will ALWAYS be delivered on their original accounts unless otherwise requested. Upon placing an order for them you will receive the username, password, birthday, and PIN (if applicable) for the account they are on.
The safety of any purchase is our utmost concern. Whether we’re providing you items in the safest methods possible, or delivering you a fresh new main account that we’ve had secured for years; there’s no corners that we will cut to ensure you only the best products! Because of this, we are not able to provide the name of any accounts or pets to buyers. This is to help ensure privacy and 100% safety for the final buyer. We can and will provide formats for pets upon request, however these will seldom be posted publicly.
The only time we will need your password is if you are purchasing an avatar lend. We will never need your password for any other types of purchases, including pets, items, or anything else that we offer.
Achievements List
Purchase a cart total over $100.
Reward: 5000 pts
Purchase a cart total over $250.
Reward: 7500 pts
Sign-up with the Rewards Program by signing up on our store!
Reward: 500 pts
Complete your first purchase!
Reward: 500 pts
Complete 25 orders and earn this badge!
Reward: 2500 pts
Order x 50 times and get 5000 extra points!
Reward: 5000 pts
You’ve reached ultimate shopper status! Check out this nifty badge eh?
Reward: 10000 pts
Refer your first friend.
Reward: 1000 pts
Refer 25 friends who sign up with us and receive 5000 extra points!
Reward: 5000 pts
Wow! 50 referrals! We thank you for your continued support and dedication. You earned these points!
Reward: 10000 pts
Wow, 10 order items? We can match that. Bam! 2500 pts!
Reward: 2500 pts
Thats a big wishlist you got there! Here’s an extra 5,000 pts on us!
Reward: 5000 pts
Thank you for being a loyal customer! Cheers to one year, and here’s 500 pts on us.
We can’t believe you stuck around for us for so long. I think it’s about time we made things official. Here’s 1000 pt’s on us.
Have 5 items in your cart and checkout!
Reward: 1000 pts
Review an Item!
Reward: 1000 Pts
Thanks for your honest feedback!
Reward: 5000 pts
Review 50 products that you have purchased!
Reward: 10000 pts
Wow, 100 reviews! Your feedback has really made this a better place. You earned em’. Enjoy!
Reward: 25000
Badges List
Thats a big wishlist you got there! Here’s an extra 5,000 pts on us!
Reward: 5000 pts
Have 5 items in your cart and checkout!
Reward: 1000 pts
Wow! 50 referrals! We thank you for your continued support and dedication. You earned these points!
Reward: 10000 pts
Refer 25 friends who sign up with us and receive 5000 extra points!
Reward: 5000 pts
Refer your first friend.
Reward: 1000 pts
You’ve reached ultimate shopper status! Check out this nifty badge eh?
Reward: 10000 pts
Order x 50 times and get 5000 extra points!
Reward: 5000 pts
Complete 25 orders and earn this badge!
Reward: 2500 pts
Complete your first purchase!
Reward: 500 pts
Wow, 100 reviews! Your feedback has really made this a better place. You earned em’. Enjoy!
Reward: 25000
Review 50 products that you have purchased!
Reward: 10000 pts
Thanks for your honest feedback!
Reward: 5000 pts
Review an Item!
Reward: 1000 Pts
Everyday at 4:00 AM, we award this badge and the points acquired on Shop Neopia (including points from BuyNeopointsCheap). You will only get this badge and points if you were a customer of ShopNeopia.
Purchase a cart total over $250.
Reward: 7500 pts
Purchase a cart total over $100.
Reward: 5000 pts
Wow, 10 order items? We can match that. Bam! 2500 pts!
Reward: 2500 pts
We can’t believe you stuck around for us for so long. I think it’s about time we made things official. Here’s 1000 pt’s on us.
Thank you for being a loyal customer! Cheers to one year, and here’s 500 pts on us.
Sign-up with the Rewards Program by signing up on our store!
Reward: 500 pts
OMG, WTF, you did it! If we could we’d set off fireworks and play triumphant music at max volume. You reached the ultimate level, where only the 1337 dwell – and where they claim their delicious, insane discount. 25% off all of your orders – forever
Wow, just wow. You’re really an MVP. You’ve leveled your way to a 24% discount until the apocalypse, but if you want to keep going we might be able to accommodate you. ;)
At some point we’re going to go broke, but we just can’t help it – you’re so dedicated and so damn sexy we have to keep rewarding you. 23% off everything we sell, bar none
Time flies when you’re having fun, doesn’t it? You’re navigating our site like a professional, filling your virtual pockets with goodies. You didn’t forget we had another discount to give out, did you? Enjoy it! 22% off all of your orders
You’ve really shown some dedication here. It would be an affront to call you a buyer at this point, after all this time together. Welcome to the ranks, supporter. You earned this. 21% off everything until you croak
Welcome to the upper echelon. It isn’t easy to get this high up, but once you’re here you never going back. What’s that? You want your discount? We’re excited to give it to you – enjoy 20% off all of your purchases!
Hey there gamer, you just hit level 19 – and looked mighty good doing it. You’ve proven your dedication to Shop Neopia and for that we’re going to let you stretch your dollars a little further. 19% off all orders
At this point we’re surprised you haven’t come knocking on our door to try to take the site over you’re so experienced with it. You’ve supported us, we’ve decked you out in sexy Neopets goods… though there’s more levels to be had you know. 17% off all orders
You, sir, madam, or whatever other honorific you prefer, have earned a place in the hall of fame. We are humbled to be in your company and are excited to increase your discount. How does 18% off every order of everything forever sound?
Yes, it is that time again – time for us to show you how much we appreciate you. And we’re going to do that in the way you like second best – by saving you money. From now on you’ll receive 16% off all of your orders.
You’re really determined to get the best discounts you can, aren’t you? We can respect that. We encourage it. We’re really digging the hair today, by the way. 15% off all orders
More points, must level faster, must have more discounts… We can feel the hunger in you, gamer, and you are destined to succeed. Keep working on it. We have more money to give away, but in the meantime, enjoy 14% off all of your purchases!
Did you seriously already accumulate ten thousand points? Well that’s impressive, and accordingly deserves an impressive discount. And like all our discounts this one lasts forever – or until you earn an even better one. 13% off all orders
Weren’t you just here? Did you really earn another thousand points already? See, this is easier than you thought it would be isn’t it? Keep going, we’re just dying to give you more. 12% off all orders
It’s that time again! All those points you’ve been accumulating have earned you another level. And you know what else? A new discount! 11% off all orders
What! A thousand points? That’s definitely cause for celebration. Let us pay for 10% of all your purchases, starting now, ending never. 10% off all orders
Well, gamer, you made it over the first big hurdle. You’ve earned 500 points. Yes, that means you’ve earned another discount. We’re going to throw you another few percentage points, but just so you know, there’s a lot more to be had if you keep going. :) 9% off all orders
Did we ever tell you how good your butt looks in those jeans? We meant to say something last time you were here…. Why you’ve been here quite a bit haven’t you. Have a present. 8% off all of your orders
Ah, now you’re letting us get to know you a little bit as you get to know us. We like it and we like you. We’re going to give you an award. 7% off every order you place, from now ‘til eternity. Want more? Keep coming back.
Hello there stranger. Hiding behind your screen all incognito-mode? That’s just fine; we can keep a secret. ;) Enjoy your 6% discount!
You may earn points doing the following below. Keep in mind, you MUST be logged into your account in order for actions to apply to your account.
Additionally, you can earn do achievements to earn badges and bonus rewards!
Yes, unfortunately guest checkouts cannot be pinged to an existing account. We are working hard and testing many functionalities to bring these feature to light. Until then, you must login to your account. An account is required for all other earning methods, anyways.
After weeks of testing and data review. We have finally come up with a solution.
As of August 5th, when you sign-up on our store, your points are automatically applied to your account that were earned on ShopNeopia. We honor the amount of discount points you earned.
This action is done once a day, everyday, at 4:00AM Eastern European Summer Time.
When the points are applied to your account, they will appear in your points history. You’ll also earn a nifty little badge to go with it!
A shell account is the cheapest account that you can purchase. These accounts are entirely empty and contain no interior or exterior value. These accounts are almost always eight years or older. Shell accounts are good for quite a few things:
- Storage for items
- Cheating not associated to your main account
- Transferring cheated items to your main account
- Trolling the boards without putting your main account at risk.
Remember to always sign into these on a VPN or proxy!
Buying neopoints and other Neopets products is a violation of Neopets Terms and Policies. There is always a slight risk factor when buying, no matter how legitimate the product is. As a result you can be frozen for making a purchase from us, even if you follow our guides to being safe and secure. While we’re confident in our guides and they’re backed with years of trial and error, TheNeopetsTeam is always adjusting their cheater detection. We’re confident to say that we have a less than 1% freeze rate across all customers regardless of how large or small their orders are!
Absolutely! If somehow you do get frozen, please contact us immediately. If it were something of our doing then we will be happy to offer a full refund. Same applies if we determine that you followed all steps provided with your inquiries. We WILL NOT refund you if you get items and neopoints illegitmately yourself, or from another source. We normally alert you when we think you are doing something that is risky, or possibly purchasing too much to be safe. UC purchases are never refunded unless inquiried and came to agreement. We may offer in-store credit/ or compensation
There’s many ways that you can protect your account when you purchase from us. Some of those ways include:
- Using a VPN or proxy.
- Following our guides to transferring your Neopoints, items, and pets.
- Taking the proper precautions when buying a new main account.
- Clearing your cookies and cache after signing into a shell account.
- And more!
We’ve got many guides covering these topics. You can browse those guides here!
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