Got some questions? Well we got answers! Take a look around our Help Center to find everything you need. This page will direct you to all the answers you need! From order processing to accessing Neopets accounts not of your own. You can search our knowledge-base, browse our faq’s, or contact us for any other related matter! If our Help Center happens to not have your Neopets related or Yes!Neo related question, it will most definitely be able to point you in the right direction!
Frequently Asked Questions (FAQ’s)
Are Achievements automatically credited?
Yes! Once you reach an achievement, you will automatically be rewarded the badge as well as the points along with it.
How can I earn 2x Reward Points?
Simple. Pre-load/ topup your virtual wallet and place orders like usual. You get rewarded points first for the topup purchase, and second when you checkout using your E-Wallet. Please be aware that there is a 2% fee for using the wallet topup. Paying $100 for the wallet topup will result in $98 being available in your E-Wallet. This is the only fee within using the wallet.
Do I need an account in order to play?
No and yes, that's how we keep track of your points! However, we do ping guest checkouts to existing accounts if the email supplied matches during checkout. If not then we will create an account on your behalf. It is recommended though to login, so you can enjoy a fast, seamless checkout experience!
How do I earn Points?
You may earn points doing the following below. Keep in mind, you MUST be logged into your account in order for actions to apply to your account. Additionally, you can earn do achievements to earn badges and bonus rewards!
What Is a VPN & Proxy?
So what are VPN's and proxies?
A VPN and a proxy are both anonymity devices that you can use to hide your identity online. These are used by many people for countless amounts of tasks. These programs and tools are used to hide your IP (Internet Protocol) address that is logged on every website that you visit. These work by tunneling your internet traffic through a series third party servers before actually being sent to the website that you are visiting. To simplify this, every website you visit has two endpoint connections: You, and the website. Typically visiting websites means you send information from your computer to the website, with nothing in between. With a VPN or proxy, you tunnel this information by sending it to potentially five endpoints. This includes yourself, the VPN's first server, second server, third server, and then to the website you're visiting. The website will then see the IP from the VPN server that sends the information to it, and not your own information.Why are VPN's and Proxies necessary?
In the Neopets terms of service you are not allowed to have more than five accounts tied to a single email address. While this is avoidable by changing the email of the accounts you use, it's not recommended simply because TheNeopetsTeam can see all of the accounts that are tied to your home IP address. Many websites have automatic safety measures built in to send up flags for suspicious activity when several accounts are accessed through a single IP. This isn't to ban someone for having too many accounts, but more so to prevent accounts from being hacked and stolen when being mass accessed on a single IP. Because Neopets has this safety measure included, it is essential to use a VPN or Proxy to mask your IP when purchasing Neopets and items. Using these anonymity programs will allow you to access all the shell accounts you could imagine so that you can move your items, Neopoints, pets, and anything else off to your main account. The idea behind masking your IP is to solely be able to log into these accounts without alerting TheNeopetsTeam that your home IP is being accessed to:- Access what Neopets would consider stolen accounts.
- Not flag your main account for suspicious activity.
- Not get your home IP blacklisted as unsafe, which would lead to your accounts being banned.
How do I use a VPN or a Proxy?
The first thing to know about how to use VPN's and proxies, is to know that both act the same way but are different tools. A VPN is a downloadable program that you can use to mask the IP address of your entire machine. A proxy is a tool that's plugged in (typically into a browser) that will only mask a part of your machine. Proxies can be plugged into your browser to mask only your browser IP. This means if you plugged your proxy into your Google Chrome, your IP would change only for Chrome. Your IP address would still be the same if you were browsing on Firefox simultaneously.So how do you use each tool?
Using a VPN is incredibly simple and intuitive. After downloading the VPN of your choice what you will need to do is select a location to connect to. You will immediately be connected to a server. Your entire machine will now send information from itself, to the connected locations server, and then to the website you're visiting. Simple as that! Once you're done with signing into accounts, you will only need to disconnect your VPN and close the program. Please remember to change your VPN location every time you sign into a different account. Using a proxy is also easy, though it's a bit different to use. Proxies need to be plugged into your browser which can be done in the proxy settings of your browser. However, rather than showing the steps for that, we'll help keep it simple for you and just link you to a browser extension that can be used to manage your proxies easier. The BP Proxy Switcher is an intuitive extension that can be used for Google Chrome and Firefox.
What VPN or Proxies do you recommend?
Unfortunately, we aren't able to recommend any programs to use. This isn't due to not trusting the programs and proxies that we use, but more to keep the IP pools of all programs and proxies as untapped as possible. We would like to avoid having IP's blacklisted in mass so that you all can avoid using IP's that may have been used recently by someone else to access their accounts. Please remember that the whole concept of using a VPN or proxy is to mask your IP with a new one, so having the same IP be used many times by many people would only cause damage to each individual who used them. We strongly recommend using dedicated private proxies, or to use rotating residential proxies. Dedicated private proxies are more expensive, but they ensure that you are not using an IP that someone else is concurrently using. A VPN offers many servers to connect to, and houses MANY IP's in each of those servers that makes it difficult for you to use the same IP as anyone else. VPN's are cheap and many of them have coupon codes to use online. There's a good chance that some of the Youtuber's you watch even offer personalized discount codes for their recommended VPN. A simple Google search will bring up many popular and commercial VPN's for you to select from. Do NOT use free VPN's or proxies. Many of these use IP's that are very commonly blacklisted by websites due to how frequently and commonly those tools get used. Listed below is a list of providers that we can confidently say are unsafe to use due to being blacklisted:- HideMyAss Pro
- The Tor Browser
- free-proxy-list
Do you offer refunds/exchanges?
Refunds are offered on a case by case basis. This is determined through determining if you have followed our guidelines to safely secure your product. Please read through our guides on how to safely secure your purchase. We will not refund purchases for Real Name, Real Word, or Unconverted Pets.
What is Instant Delivery?
What is instant delivery? Instant delivery is a system that we have implemented in order to provide you with all your Neopets needs even when we're asleep! This effectively keeps us open 24/7 without needing to actually send you your purchase manually. How does instant delivery work? All of our instant delivery products are denoted with an { ID } at the end of the product title. Anything that is not explicitly listed with this in the title is not instant delivery. Our instant delivery system is simple! By using an in-house program, we automatically deliver you sign in details for an account containing your purchase! Our system detects when an order has been placed by using a code to recognize when certain items with SKU's (Serial Keeping Units) have been ordered. As long as the products with the SKU's have an unused license key, a key will be emailed to you immediately after purchase. If an item does not have an unused license key, the product will show as "Out of stock" to prevent you from ordering an instant delivery item that is not actually able to be delivered instantly. How do I retrieve my product? Retrieving your product is very simple. Simply sign into the account that you were emailed using your choice of a VPN or a Proxy to mask your IP. After signing into your account, send your product over to your account by following the steps in our guides to securing your process. We do not recommend any VPN or proxy service in order to avoid having people all use the same IP's in an IP pool. Do not use free software as these IP's are very frequently blacklisted by websites. I didn't receive an email with any account details, what do I do? The sign in details are emailed to the email used on your order. If you typoed in your contact information, please send us an email and include your order number so that we may forward the details to you. If you did not receive an email and also didn't typo in your email, please send us an email here and let us know so that we may remedy the issue!
How do I receive my items/neopoints/accounts?
After placing an order you may be wondering how you receive your purchase. The process for everything is kept incredibly simple to keep things nice and smooth for all customers. Our instant delivery system is made to help ensure that you can get whatever you may need without any wait time. You can read more about our instant delivery here. Our manual delivery is a little different, however it still kept simple and seemless for all of our customers! Accounts: Ordering an account is probably the simplest of all deliveries. After placing an order for an account we will email you sign in details for your account. If you ordered a brand new main account, please make sure you've changed your home IP so that the account won't be connected to any other previous accounts you've had. Simple as that! Neopoints: Neopoints are also very simple. We can deliver all orders of 2,500,000 Neopoints or less directly to you. This is done by offering Neopoints on trade lots that you must set up. We will offer up 500,000 Neopoints per trade (Not individual items). Please set these trades up after placing your order so that we may deliver them to you. Any amount larger than that will be delivered to you via a shell account that you can sign into and move at your leisure for maximum safety! Please note that any instant delivery Neopoints are not delivered through trades immediately. All instant delivery Neopoints are delivered on their own shell accounts like all other instant products. Items: For individual items, we will always deliver them by sending it to your requested account directly. For bulk orders of items such as Nerkmid Bundles, Armoured Negg Bundles, etc. we will deliver them through trades unless specified that they'll be delivered on a shell account. Unconverted pets: Unconverted pets will ALWAYS be delivered on their original accounts unless otherwise requested. Upon placing an order for them you will receive the username, password, birthday, and PIN (if applicable) for the account they are on.
What is a shell account?
A shell account is the cheapest account that you can purchase. These accounts are entirely empty and contain no interior or exterior value. These accounts are almost always eight years or older. Shell accounts are good for quite a few things:
- Storage for items
- Cheating not associated to your main account
- Transferring cheated items to your main account
- Trolling the boards without putting your main account at risk.
Can you tell me the name of a pet/account before I buy?
The safety of any purchase is our utmost concern. Whether we're providing you items in the safest methods possible, or delivering you a fresh new main account that we've had secured for years; there's no corners that we will cut to ensure you only the best products! Because of this, we are not able to provide the name of any accounts or pets to buyers. This is to help ensure privacy and 100% safety for the final buyer. We can and will provide formats for pets upon request, however these will seldom be posted publicly.
Can I sell neopoints to you/for you?
We frequently get asked the question; "Would you like to buy my items, neopoints, or my accounts?". Unfortunately we cannot support this. There's many ways to obtain your riches on Neopets, and unfortunately we have no way to verify if other accounts, items, neopoints, or pets may be stolen or legitimate or not. Due to not being able to determine if something is legitimate or not, we cannot risk potentially jeopardizing customer accounts to flip a quick profit and as a result we cannot purchase your stuff.
Do you offer discounts for bulk purchases?
We love our bulk shoppers, and we hope that you guys reciprocate the feeling! As a small thank you for our bulk shoppers, we can often provide discounts for bulk purchases. This is dependent on if the items you are looking to purchase are provided by one of our verified suppliers or not however. This is also dependent on the overall cost of your purchase. We are very willing to work out a better bargain for anyone who may be buying a Moehog Skull and a Super Attack Pea in a single order, whereas we'd be a bit more hesitant for someone buying ten Baby Paint Brushes. We do love all large purchases, but in order to make the scale more fair in who we do leverage bulk deals to, we lean towards the overall price more as the scale than the quantity of an order.
How can I protect my account while buying from you?
There's many ways that you can protect your account when you purchase from us. Some of those ways include:
- Using a VPN or proxy.
- Following our guides to transferring your Neopoints, items, and pets.
- Taking the proper precautions when buying a new main account.
- Clearing your cookies and cache after signing into a shell account.
- And more!
How long will it take to receive my order?
Most Neopoint item orders are fulfilled in less than 12 hours, however that can sometimes range up to 24-72 hours depending on the complexity/availability of the items that you order. Neocash items vary on delivery due to all of the items being traded for legitimately on site. This means that the items are obtained through trading with other users, and the delivery can depend on how sought after/available an item is. If we expect your order to take more than 24 hours, we will do our best to contact you as soon as possible.
What forms of payment do you accept?
We currently accept Paypal payment methods. We are also able to accept several types of credit cards through our secure, PayPal checkout! NEW! We've just added cryptocurrencies to our way of checkout. You can now use Coinpayments as a gateway to pay in your preferred cryptocurrency.
If I do get frozen for buying your goods, will you refund my money?
Absolutely! If somehow you do get frozen, please contact us immediately. If it were something of our doing then we will be happy to offer a full refund. Same applies if we determine that you followed all steps provided with your inquiries. We WILL NOT refund you if you get items and neopoints illegitmately yourself, or from another source. We normally alert you when we think you are doing something that is risky, or possibly purchasing too much to be safe. UC purchases are never refunded unless inquiried and came to agreement. We may offer in-store credit/ or compensation
What makes YesNeo better than other sites?
There are several things that make us better than the other sites. First off, all of our stock is all legitimately earned. Not only does this mean that we don't scam other players to get anything, but it means that it is also much safer than you might find elsewhere. Another great thing about YesNeo is our pricing - we are constantly adjusting out prices to beat other sites, as well as stay in-sync with current prices on Neopets!
Can I get frozen for buying from you?
Buying neopoints and other Neopets products is a violation of Neopets Terms and Policies. There is always a slight risk factor when buying, no matter how legitimate the product is. As a result you can be frozen for making a purchase from us, even if you follow our guides to being safe and secure. While we're confident in our guides and they're backed with years of trial and error, TheNeopetsTeam is always adjusting their cheater detection. We're confident to say that we have a less than 1% freeze rate across all customers regardless of how large or small their orders are!
Do you need my password for Neopets?
The only time we will need your password is if you are purchasing an avatar lend. We will never need your password for any other types of purchases, including pets, items, or anything else that we offer.
Who/what is YesNeo?
YesNeo is a site that provides services to help you achieve your Neopets dreams! We are comprised of retired/current Neopets players who've discovered various methods and tricks to get ahead in Neopets. We are strong advocates for freedom of the internet. We believe if your skills and time were used to reach certain goals and achievements then you have a right to what you put your soul into. You can read more about us here!
What Is a VPN & Proxy?
So what are VPN's and proxies?
A VPN and a proxy are both anonymity devices that you can use to hide your identity online. These are used by many people for countless amounts of tasks. These programs and tools are used to hide your IP (Internet Protocol) address that is logged on every website that you visit. These work by tunneling your internet traffic through a series third party servers before actually being sent to the website that you are visiting. To simplify this, every website you visit has two endpoint connections: You, and the website. Typically visiting websites means you send information from your computer to the website, with nothing in between. With a VPN or proxy, you tunnel this information by sending it to potentially five endpoints. This includes yourself, the VPN's first server, second server, third server, and then to the website you're visiting. The website will then see the IP from the VPN server that sends the information to it, and not your own information.Why are VPN's and Proxies necessary?
In the Neopets terms of service you are not allowed to have more than five accounts tied to a single email address. While this is avoidable by changing the email of the accounts you use, it's not recommended simply because TheNeopetsTeam can see all of the accounts that are tied to your home IP address. Many websites have automatic safety measures built in to send up flags for suspicious activity when several accounts are accessed through a single IP. This isn't to ban someone for having too many accounts, but more so to prevent accounts from being hacked and stolen when being mass accessed on a single IP. Because Neopets has this safety measure included, it is essential to use a VPN or Proxy to mask your IP when purchasing Neopets and items. Using these anonymity programs will allow you to access all the shell accounts you could imagine so that you can move your items, Neopoints, pets, and anything else off to your main account. The idea behind masking your IP is to solely be able to log into these accounts without alerting TheNeopetsTeam that your home IP is being accessed to:- Access what Neopets would consider stolen accounts.
- Not flag your main account for suspicious activity.
- Not get your home IP blacklisted as unsafe, which would lead to your accounts being banned.
How do I use a VPN or a Proxy?
The first thing to know about how to use VPN's and proxies, is to know that both act the same way but are different tools. A VPN is a downloadable program that you can use to mask the IP address of your entire machine. A proxy is a tool that's plugged in (typically into a browser) that will only mask a part of your machine. Proxies can be plugged into your browser to mask only your browser IP. This means if you plugged your proxy into your Google Chrome, your IP would change only for Chrome. Your IP address would still be the same if you were browsing on Firefox simultaneously.So how do you use each tool?
Using a VPN is incredibly simple and intuitive. After downloading the VPN of your choice what you will need to do is select a location to connect to. You will immediately be connected to a server. Your entire machine will now send information from itself, to the connected locations server, and then to the website you're visiting. Simple as that! Once you're done with signing into accounts, you will only need to disconnect your VPN and close the program. Please remember to change your VPN location every time you sign into a different account. Using a proxy is also easy, though it's a bit different to use. Proxies need to be plugged into your browser which can be done in the proxy settings of your browser. However, rather than showing the steps for that, we'll help keep it simple for you and just link you to a browser extension that can be used to manage your proxies easier. The BP Proxy Switcher is an intuitive extension that can be used for Google Chrome and Firefox.
What VPN or Proxies do you recommend?
Unfortunately, we aren't able to recommend any programs to use. This isn't due to not trusting the programs and proxies that we use, but more to keep the IP pools of all programs and proxies as untapped as possible. We would like to avoid having IP's blacklisted in mass so that you all can avoid using IP's that may have been used recently by someone else to access their accounts. Please remember that the whole concept of using a VPN or proxy is to mask your IP with a new one, so having the same IP be used many times by many people would only cause damage to each individual who used them. We strongly recommend using dedicated private proxies, or to use rotating residential proxies. Dedicated private proxies are more expensive, but they ensure that you are not using an IP that someone else is concurrently using. A VPN offers many servers to connect to, and houses MANY IP's in each of those servers that makes it difficult for you to use the same IP as anyone else. VPN's are cheap and many of them have coupon codes to use online. There's a good chance that some of the Youtuber's you watch even offer personalized discount codes for their recommended VPN. A simple Google search will bring up many popular and commercial VPN's for you to select from. Do NOT use free VPN's or proxies. Many of these use IP's that are very commonly blacklisted by websites due to how frequently and commonly those tools get used. Listed below is a list of providers that we can confidently say are unsafe to use due to being blacklisted:- HideMyAss Pro
- The Tor Browser
- free-proxy-list
Do you offer refunds/exchanges?
Refunds are offered on a case by case basis. This is determined through determining if you have followed our guidelines to safely secure your product. Please read through our guides on how to safely secure your purchase. We will not refund purchases for Real Name, Real Word, or Unconverted Pets.
What is Instant Delivery?
What is instant delivery? Instant delivery is a system that we have implemented in order to provide you with all your Neopets needs even when we're asleep! This effectively keeps us open 24/7 without needing to actually send you your purchase manually. How does instant delivery work? All of our instant delivery products are denoted with an { ID } at the end of the product title. Anything that is not explicitly listed with this in the title is not instant delivery. Our instant delivery system is simple! By using an in-house program, we automatically deliver you sign in details for an account containing your purchase! Our system detects when an order has been placed by using a code to recognize when certain items with SKU's (Serial Keeping Units) have been ordered. As long as the products with the SKU's have an unused license key, a key will be emailed to you immediately after purchase. If an item does not have an unused license key, the product will show as "Out of stock" to prevent you from ordering an instant delivery item that is not actually able to be delivered instantly. How do I retrieve my product? Retrieving your product is very simple. Simply sign into the account that you were emailed using your choice of a VPN or a Proxy to mask your IP. After signing into your account, send your product over to your account by following the steps in our guides to securing your process. We do not recommend any VPN or proxy service in order to avoid having people all use the same IP's in an IP pool. Do not use free software as these IP's are very frequently blacklisted by websites. I didn't receive an email with any account details, what do I do? The sign in details are emailed to the email used on your order. If you typoed in your contact information, please send us an email and include your order number so that we may forward the details to you. If you did not receive an email and also didn't typo in your email, please send us an email here and let us know so that we may remedy the issue!
How do I receive my items/neopoints/accounts?
After placing an order you may be wondering how you receive your purchase. The process for everything is kept incredibly simple to keep things nice and smooth for all customers. Our instant delivery system is made to help ensure that you can get whatever you may need without any wait time. You can read more about our instant delivery here. Our manual delivery is a little different, however it still kept simple and seemless for all of our customers! Accounts: Ordering an account is probably the simplest of all deliveries. After placing an order for an account we will email you sign in details for your account. If you ordered a brand new main account, please make sure you've changed your home IP so that the account won't be connected to any other previous accounts you've had. Simple as that! Neopoints: Neopoints are also very simple. We can deliver all orders of 2,500,000 Neopoints or less directly to you. This is done by offering Neopoints on trade lots that you must set up. We will offer up 500,000 Neopoints per trade (Not individual items). Please set these trades up after placing your order so that we may deliver them to you. Any amount larger than that will be delivered to you via a shell account that you can sign into and move at your leisure for maximum safety! Please note that any instant delivery Neopoints are not delivered through trades immediately. All instant delivery Neopoints are delivered on their own shell accounts like all other instant products. Items: For individual items, we will always deliver them by sending it to your requested account directly. For bulk orders of items such as Nerkmid Bundles, Armoured Negg Bundles, etc. we will deliver them through trades unless specified that they'll be delivered on a shell account. Unconverted pets: Unconverted pets will ALWAYS be delivered on their original accounts unless otherwise requested. Upon placing an order for them you will receive the username, password, birthday, and PIN (if applicable) for the account they are on.
What is a shell account?
A shell account is the cheapest account that you can purchase. These accounts are entirely empty and contain no interior or exterior value. These accounts are almost always eight years or older. Shell accounts are good for quite a few things:
- Storage for items
- Cheating not associated to your main account
- Transferring cheated items to your main account
- Trolling the boards without putting your main account at risk.
Can you tell me the name of a pet/account before I buy?
The safety of any purchase is our utmost concern. Whether we're providing you items in the safest methods possible, or delivering you a fresh new main account that we've had secured for years; there's no corners that we will cut to ensure you only the best products! Because of this, we are not able to provide the name of any accounts or pets to buyers. This is to help ensure privacy and 100% safety for the final buyer. We can and will provide formats for pets upon request, however these will seldom be posted publicly.
Do you offer discounts for bulk purchases?
We love our bulk shoppers, and we hope that you guys reciprocate the feeling! As a small thank you for our bulk shoppers, we can often provide discounts for bulk purchases. This is dependent on if the items you are looking to purchase are provided by one of our verified suppliers or not however. This is also dependent on the overall cost of your purchase. We are very willing to work out a better bargain for anyone who may be buying a Moehog Skull and a Super Attack Pea in a single order, whereas we'd be a bit more hesitant for someone buying ten Baby Paint Brushes. We do love all large purchases, but in order to make the scale more fair in who we do leverage bulk deals to, we lean towards the overall price more as the scale than the quantity of an order.
How can I protect my account while buying from you?
There's many ways that you can protect your account when you purchase from us. Some of those ways include:
- Using a VPN or proxy.
- Following our guides to transferring your Neopoints, items, and pets.
- Taking the proper precautions when buying a new main account.
- Clearing your cookies and cache after signing into a shell account.
- And more!
How long will it take to receive my order?
Most Neopoint item orders are fulfilled in less than 12 hours, however that can sometimes range up to 24-72 hours depending on the complexity/availability of the items that you order. Neocash items vary on delivery due to all of the items being traded for legitimately on site. This means that the items are obtained through trading with other users, and the delivery can depend on how sought after/available an item is. If we expect your order to take more than 24 hours, we will do our best to contact you as soon as possible.
What forms of payment do you accept?
We currently accept Paypal payment methods. We are also able to accept several types of credit cards through our secure, PayPal checkout! NEW! We've just added cryptocurrencies to our way of checkout. You can now use Coinpayments as a gateway to pay in your preferred cryptocurrency.
If I do get frozen for buying your goods, will you refund my money?
Absolutely! If somehow you do get frozen, please contact us immediately. If it were something of our doing then we will be happy to offer a full refund. Same applies if we determine that you followed all steps provided with your inquiries. We WILL NOT refund you if you get items and neopoints illegitmately yourself, or from another source. We normally alert you when we think you are doing something that is risky, or possibly purchasing too much to be safe. UC purchases are never refunded unless inquiried and came to agreement. We may offer in-store credit/ or compensation
Can I get frozen for buying from you?
Buying neopoints and other Neopets products is a violation of Neopets Terms and Policies. There is always a slight risk factor when buying, no matter how legitimate the product is. As a result you can be frozen for making a purchase from us, even if you follow our guides to being safe and secure. While we're confident in our guides and they're backed with years of trial and error, TheNeopetsTeam is always adjusting their cheater detection. We're confident to say that we have a less than 1% freeze rate across all customers regardless of how large or small their orders are!
Do you need my password for Neopets?
The only time we will need your password is if you are purchasing an avatar lend. We will never need your password for any other types of purchases, including pets, items, or anything else that we offer.
What Is a VPN & Proxy?
So what are VPN's and proxies?
A VPN and a proxy are both anonymity devices that you can use to hide your identity online. These are used by many people for countless amounts of tasks. These programs and tools are used to hide your IP (Internet Protocol) address that is logged on every website that you visit. These work by tunneling your internet traffic through a series third party servers before actually being sent to the website that you are visiting. To simplify this, every website you visit has two endpoint connections: You, and the website. Typically visiting websites means you send information from your computer to the website, with nothing in between. With a VPN or proxy, you tunnel this information by sending it to potentially five endpoints. This includes yourself, the VPN's first server, second server, third server, and then to the website you're visiting. The website will then see the IP from the VPN server that sends the information to it, and not your own information.Why are VPN's and Proxies necessary?
In the Neopets terms of service you are not allowed to have more than five accounts tied to a single email address. While this is avoidable by changing the email of the accounts you use, it's not recommended simply because TheNeopetsTeam can see all of the accounts that are tied to your home IP address. Many websites have automatic safety measures built in to send up flags for suspicious activity when several accounts are accessed through a single IP. This isn't to ban someone for having too many accounts, but more so to prevent accounts from being hacked and stolen when being mass accessed on a single IP. Because Neopets has this safety measure included, it is essential to use a VPN or Proxy to mask your IP when purchasing Neopets and items. Using these anonymity programs will allow you to access all the shell accounts you could imagine so that you can move your items, Neopoints, pets, and anything else off to your main account. The idea behind masking your IP is to solely be able to log into these accounts without alerting TheNeopetsTeam that your home IP is being accessed to:- Access what Neopets would consider stolen accounts.
- Not flag your main account for suspicious activity.
- Not get your home IP blacklisted as unsafe, which would lead to your accounts being banned.
How do I use a VPN or a Proxy?
The first thing to know about how to use VPN's and proxies, is to know that both act the same way but are different tools. A VPN is a downloadable program that you can use to mask the IP address of your entire machine. A proxy is a tool that's plugged in (typically into a browser) that will only mask a part of your machine. Proxies can be plugged into your browser to mask only your browser IP. This means if you plugged your proxy into your Google Chrome, your IP would change only for Chrome. Your IP address would still be the same if you were browsing on Firefox simultaneously.So how do you use each tool?
Using a VPN is incredibly simple and intuitive. After downloading the VPN of your choice what you will need to do is select a location to connect to. You will immediately be connected to a server. Your entire machine will now send information from itself, to the connected locations server, and then to the website you're visiting. Simple as that! Once you're done with signing into accounts, you will only need to disconnect your VPN and close the program. Please remember to change your VPN location every time you sign into a different account. Using a proxy is also easy, though it's a bit different to use. Proxies need to be plugged into your browser which can be done in the proxy settings of your browser. However, rather than showing the steps for that, we'll help keep it simple for you and just link you to a browser extension that can be used to manage your proxies easier. The BP Proxy Switcher is an intuitive extension that can be used for Google Chrome and Firefox.
What VPN or Proxies do you recommend?
Unfortunately, we aren't able to recommend any programs to use. This isn't due to not trusting the programs and proxies that we use, but more to keep the IP pools of all programs and proxies as untapped as possible. We would like to avoid having IP's blacklisted in mass so that you all can avoid using IP's that may have been used recently by someone else to access their accounts. Please remember that the whole concept of using a VPN or proxy is to mask your IP with a new one, so having the same IP be used many times by many people would only cause damage to each individual who used them. We strongly recommend using dedicated private proxies, or to use rotating residential proxies. Dedicated private proxies are more expensive, but they ensure that you are not using an IP that someone else is concurrently using. A VPN offers many servers to connect to, and houses MANY IP's in each of those servers that makes it difficult for you to use the same IP as anyone else. VPN's are cheap and many of them have coupon codes to use online. There's a good chance that some of the Youtuber's you watch even offer personalized discount codes for their recommended VPN. A simple Google search will bring up many popular and commercial VPN's for you to select from. Do NOT use free VPN's or proxies. Many of these use IP's that are very commonly blacklisted by websites due to how frequently and commonly those tools get used. Listed below is a list of providers that we can confidently say are unsafe to use due to being blacklisted:- HideMyAss Pro
- The Tor Browser
- free-proxy-list
How do I receive my items/neopoints/accounts?
After placing an order you may be wondering how you receive your purchase. The process for everything is kept incredibly simple to keep things nice and smooth for all customers. Our instant delivery system is made to help ensure that you can get whatever you may need without any wait time. You can read more about our instant delivery here. Our manual delivery is a little different, however it still kept simple and seemless for all of our customers! Accounts: Ordering an account is probably the simplest of all deliveries. After placing an order for an account we will email you sign in details for your account. If you ordered a brand new main account, please make sure you've changed your home IP so that the account won't be connected to any other previous accounts you've had. Simple as that! Neopoints: Neopoints are also very simple. We can deliver all orders of 2,500,000 Neopoints or less directly to you. This is done by offering Neopoints on trade lots that you must set up. We will offer up 500,000 Neopoints per trade (Not individual items). Please set these trades up after placing your order so that we may deliver them to you. Any amount larger than that will be delivered to you via a shell account that you can sign into and move at your leisure for maximum safety! Please note that any instant delivery Neopoints are not delivered through trades immediately. All instant delivery Neopoints are delivered on their own shell accounts like all other instant products. Items: For individual items, we will always deliver them by sending it to your requested account directly. For bulk orders of items such as Nerkmid Bundles, Armoured Negg Bundles, etc. we will deliver them through trades unless specified that they'll be delivered on a shell account. Unconverted pets: Unconverted pets will ALWAYS be delivered on their original accounts unless otherwise requested. Upon placing an order for them you will receive the username, password, birthday, and PIN (if applicable) for the account they are on.
What is a shell account?
A shell account is the cheapest account that you can purchase. These accounts are entirely empty and contain no interior or exterior value. These accounts are almost always eight years or older. Shell accounts are good for quite a few things:
- Storage for items
- Cheating not associated to your main account
- Transferring cheated items to your main account
- Trolling the boards without putting your main account at risk.
Can I sell neopoints to you/for you?
We frequently get asked the question; "Would you like to buy my items, neopoints, or my accounts?". Unfortunately we cannot support this. There's many ways to obtain your riches on Neopets, and unfortunately we have no way to verify if other accounts, items, neopoints, or pets may be stolen or legitimate or not. Due to not being able to determine if something is legitimate or not, we cannot risk potentially jeopardizing customer accounts to flip a quick profit and as a result we cannot purchase your stuff.
How can I protect my account while buying from you?
There's many ways that you can protect your account when you purchase from us. Some of those ways include:
- Using a VPN or proxy.
- Following our guides to transferring your Neopoints, items, and pets.
- Taking the proper precautions when buying a new main account.
- Clearing your cookies and cache after signing into a shell account.
- And more!
Can I get frozen for buying from you?
Buying neopoints and other Neopets products is a violation of Neopets Terms and Policies. There is always a slight risk factor when buying, no matter how legitimate the product is. As a result you can be frozen for making a purchase from us, even if you follow our guides to being safe and secure. While we're confident in our guides and they're backed with years of trial and error, TheNeopetsTeam is always adjusting their cheater detection. We're confident to say that we have a less than 1% freeze rate across all customers regardless of how large or small their orders are!
Do you need my password for Neopets?
The only time we will need your password is if you are purchasing an avatar lend. We will never need your password for any other types of purchases, including pets, items, or anything else that we offer.
Are Achievements automatically credited?
Yes! Once you reach an achievement, you will automatically be rewarded the badge as well as the points along with it.
How can I earn 2x Reward Points?
Simple. Pre-load/ topup your virtual wallet and place orders like usual. You get rewarded points first for the topup purchase, and second when you checkout using your E-Wallet. Please be aware that there is a 2% fee for using the wallet topup. Paying $100 for the wallet topup will result in $98 being available in your E-Wallet. This is the only fee within using the wallet.
What about my discount from ShopNeopia?
After weeks of testing and data review. We have finally come up with a solution. As of August 5th, when you sign-up on our store, your points are automatically applied to your account that were earned on ShopNeopia. We honor the amount of discount points you earned. This action is done once a day, everyday, at 4:00AM Eastern European Summer Time. When the points are applied to your account, they will appear in your points history. You'll also earn a nifty little badge to go with it!
Do I need an account in order to play?
No and yes, that's how we keep track of your points! However, we do ping guest checkouts to existing accounts if the email supplied matches during checkout. If not then we will create an account on your behalf. It is recommended though to login, so you can enjoy a fast, seamless checkout experience!
How do I earn Points?
You may earn points doing the following below. Keep in mind, you MUST be logged into your account in order for actions to apply to your account. Additionally, you can earn do achievements to earn badges and bonus rewards!
Do you offer refunds/exchanges?
Refunds are offered on a case by case basis. This is determined through determining if you have followed our guidelines to safely secure your product. Please read through our guides on how to safely secure your purchase. We will not refund purchases for Real Name, Real Word, or Unconverted Pets.
Do you offer discounts for bulk purchases?
We love our bulk shoppers, and we hope that you guys reciprocate the feeling! As a small thank you for our bulk shoppers, we can often provide discounts for bulk purchases. This is dependent on if the items you are looking to purchase are provided by one of our verified suppliers or not however. This is also dependent on the overall cost of your purchase. We are very willing to work out a better bargain for anyone who may be buying a Moehog Skull and a Super Attack Pea in a single order, whereas we'd be a bit more hesitant for someone buying ten Baby Paint Brushes. We do love all large purchases, but in order to make the scale more fair in who we do leverage bulk deals to, we lean towards the overall price more as the scale than the quantity of an order.
It keeps telling me my balance is not enough?
We make use of our E-Wallet system to ensure a fair playing field for competitors. It wouldn't be fair for someone to outbid you out of spite, without the intention of buying. This way, we can at the least, ensure they do have the funds to back their bids.
How can I earn 2x Reward Points?
Simple. Pre-load/ topup your virtual wallet and place orders like usual. You get rewarded points first for the topup purchase, and second when you checkout using your E-Wallet. Please be aware that there is a 2% fee for using the wallet topup. Paying $100 for the wallet topup will result in $98 being available in your E-Wallet. This is the only fee within using the wallet.
What forms of payment do you accept?
We currently accept Paypal payment methods. We are also able to accept several types of credit cards through our secure, PayPal checkout! NEW! We've just added cryptocurrencies to our way of checkout. You can now use Coinpayments as a gateway to pay in your preferred cryptocurrency.
Can i change my max bid?
Yes, simply enter a higher bid. However a max bid can't be lowered. Don't fret though, the price will remain fair, regardless of your max bid. Meaning if you bid $10 as your max bid, but it only makes it to $8. You only have to pay $8.
Can I set a max bid?
Yes we allow proxy bidding, also known as auto-bidding. So you can set whatever you are willing to pay or think the opposition may pay and leave it! To set up a max bid, simply enter your max bid in the bid box. This will set your max bid to your selected number but it will also only bid the next lowest bid. If the next bid on a product is $5, and you wish to have a max total bid of $10, you can enter your max bid, but it will set your next bid to $5 and gradually rebid until your max bid is hit.
I don't want to receive emails about ending soon auctions, how can I opt-out?
Go to your Edit Account tab in your profile. You will see a checkbox with the text "Get email notification for my auctions ending soon (optional)" Uncheck this box and click save.
How do I use the Auction House?
First, you must register an account if you haven't already done so. Second, you must topup your E-Wallet with your maximum bid spending limit. Third, compete and win! To auto bid on auctions, simply enter your max. Once you are overbid, your account will automatically bid again with the next lowest available increment until you reach your maximum bid! Please note that discounts cannot be applied to auctions. The price you bid is the cost of the product!
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