Got some questions? Well we got answers! Take a look around our Help Center to find everything you need. Our handy Help Center has all the answers you need! From order processing to accessing Neopets accounts not of your own. If our Help Center happens to not have your Neopets related or Yes!Neo related question, it will most definitely be able to point you in the right direction!
Refunds are offered on a case by case basis. This is determined through determining if you have followed our guidelines to safely secure your product. Please read through our guides on how to safely secure your purchase.
We will not refund purchases for Real Name, Real Word, or Unconverted Pets.
Most Neopoint item orders are fulfilled in less than 12 hours, however that can sometimes range up to 24-72 hours depending on the complexity/availability of the items that you order.
Neocash items vary on delivery due to all of the items being traded for legitimately on site. This means that the items are obtained through trading with other users, and the delivery can depend on how sought after/available an item is. If we expect your order to take more than 24 hours, we will do our best to contact you as soon as possible.
The safety of any purchase is our utmost concern. Whether we’re providing you items in the safest methods possible, or delivering you a fresh new main account that we’ve had secured for years; there’s no corners that we will cut to ensure you only the best products! Because of this, we are not able to provide the name of any accounts or pets to buyers. This is to help ensure privacy and 100% safety for the final buyer. We can and will provide formats for pets upon request, however these will seldom be posted publicly.
We frequently get asked the question; “Would you like to buy my items, neopoints, or my accounts?”. Unfortunately we cannot support this. There’s many ways to obtain your riches on Neopets, and unfortunately we have no way to verify if other accounts, items, neopoints, or pets may be stolen or legitimate or not. Due to not being able to determine if something is legitimate or not, we cannot risk potentially jeopardizing customer accounts to flip a quick profit and as a result we cannot purchase your stuff.
YesNeo is a site that provides services to help you achieve your Neopets dreams! We are comprised of retired/current Neopets players who’ve discovered various methods and tricks to get ahead in Neopets. We are strong advocates for freedom of the internet. We believe if your skills and time were used to reach certain goals and achievements then you have a right to what you put your soul into.
You can read more about us here!
Absolutely! If somehow you do get frozen, please contact us immediately. If it were something of our doing then we will be happy to offer a full refund. Same applies if we determine that you followed all steps provided with your inquiries. We WILL NOT refund you if you get items and neopoints illegitmately yourself, or from another source. We normally alert you when we think you are doing something that is risky, or possibly purchasing too much to be safe. UC purchases are never refunded unless inquiried and came to agreement. We may offer in-store credit/ or compensation
There are several things that make us better than the other sites. First off, all of our stock is all legitimately earned. Not only does this mean that we don’t scam other players to get anything, but it means that it is also much safer than you might find elsewhere. Another great thing about YesNeo is our pricing – we are constantly adjusting out prices to beat other sites, as well as stay in-sync with current prices on Neopets!
We currently accept Paypal, Western Union, Interac e-Transfer and Moneypak. We are also able to accept several types of credit cards through our secure, PayPal checkout!
We love our bulk shoppers, and we hope that you guys reciprocate the feeling! As a small thank you for our bulk shoppers, we can often provide discounts for bulk purchases. This is dependent on if the items you are looking to purchase are provided by one of our verified suppliers or not however. This is also dependent on the overall cost of your purchase. We are very willing to work out a better bargain for anyone who may be buying a Moehog Skull and a Super Attack Pea in a single order, whereas we’d be a bit more hesitant for someone buying ten Baby Paint Brushes.
We do love all large purchases, but in order to make the scale more fair in who we do leverage bulk deals to, we lean towards the overall price more as the scale than the quantity of an order.
What is instant delivery?
Instant delivery is a system that we have implemented in order to provide you with all your Neopets needs even when we’re asleep! This effectively keeps us open 24/7 without needing to actually send you your purchase manually.
How does instant delivery work?
All of our instant delivery products are denoted with an { ID } at the end of the product title. Anything that is not explicitly listed with this in the title is not instant delivery.
Our instant delivery system is simple! By using an in-house program, we automatically deliver you sign in details for an account containing your purchase! Our system detects when an order has been placed by using a code to recognize when certain items with SKU’s (Serial Keeping Units) have been ordered. As long as the products with the SKU’s have an unused license key, a key will be emailed to you immediately after purchase. If an item does not have an unused license key, the product will show as “Out of stock” to prevent you from ordering an instant delivery item that is not actually able to be delivered instantly.
How do I retrieve my product?
Retrieving your product is very simple. Simply sign into the account that you were emailed using your choice of a VPN or a Proxy to mask your IP. After signing into your account, send your product over to your account by following the steps in our guides to securing your process. We do not recommend any VPN or proxy service in order to avoid having people all use the same IP’s in an IP pool. Do not use free software as these IP’s are very frequently blacklisted by websites.
I didn’t receive an email with any account details, what do I do?
The sign in details are emailed to the email used on your order. If you typoed in your contact information, please send us an email and include your order number so that we may forward the details to you. If you did not receive an email and also didn’t typo in your email, please send us an email here and let us know so that we may remedy the issue!
After placing an order you may be wondering how you receive your purchase. The process for everything is kept incredibly simple to keep things nice and smooth for all customers. Our instant delivery system is made to help ensure that you can get whatever you may need without any wait time. You can read more about our instant delivery here. Our manual delivery is a little different, however it still kept simple and seemless for all of our customers!
Accounts:
Ordering an account is probably the simplest of all deliveries. After placing an order for an account we will email you sign in details for your account. If you ordered a brand new main account, please make sure you’ve changed your home IP so that the account won’t be connected to any other previous accounts you’ve had. Simple as that!
Neopoints:
Neopoints are also very simple. We can deliver all orders of 2,500,000 Neopoints or less directly to you. This is done by offering Neopoints on trade lots that you must set up. We will offer up 500,000 Neopoints per trade (Not individual items). Please set these trades up after placing your order so that we may deliver them to you. Any amount larger than that will be delivered to you via a shell account that you can sign into and move at your leisure for maximum safety! Please note that any instant delivery Neopoints are not delivered through trades immediately. All instant delivery Neopoints are delivered on their own shell accounts like all other instant products.
Items:
For individual items, we will always deliver them by sending it to your requested account directly. For bulk orders of items such as Nerkmid Bundles, Armoured Negg Bundles, etc. we will deliver them through trades unless specified that they’ll be delivered on a shell account.
Unconverted pets:
Unconverted pets will ALWAYS be delivered on their original accounts unless otherwise requested. Upon placing an order for them you will receive the username, password, birthday, and PIN (if applicable) for the account they are on.
The safety of any purchase is our utmost concern. Whether we’re providing you items in the safest methods possible, or delivering you a fresh new main account that we’ve had secured for years; there’s no corners that we will cut to ensure you only the best products! Because of this, we are not able to provide the name of any accounts or pets to buyers. This is to help ensure privacy and 100% safety for the final buyer. We can and will provide formats for pets upon request, however these will seldom be posted publicly.
The only time we will need your password is if you are purchasing an avatar lend. We will never need your password for any other types of purchases, including pets, items, or anything else that we offer.
Buying neopoints and other Neopets products is a violation of Neopets Terms and Policies. There is always a slight risk factor when buying, no matter how legitimate the product is. As a result you can be frozen for making a purchase from us, even if you follow our guides to being safe and secure. While we’re confident in our guides and they’re backed with years of trial and error, TheNeopetsTeam is always adjusting their cheater detection. We’re confident to say that we have a less than 1% freeze rate across all customers regardless of how large or small their orders are!
A shell account is the cheapest account that you can purchase. These accounts are entirely empty and contain no interior or exterior value. These accounts are almost always eight years or older. Shell accounts are good for quite a few things:
- Storage for items
- Cheating not associated to your main account
- Transferring cheated items to your main account
- Trolling the boards without putting your main account at risk.
Remember to always sign into these on a VPN or proxy!
There’s many ways that you can protect your account when you purchase from us. Some of those ways include:
- Using a VPN or proxy.
- Following our guides to transferring your Neopoints, items, and pets.
- Taking the proper precautions when buying a new main account.
- Clearing your cookies and cache after signing into a shell account.
- And more!
We’ve got many guides covering these topics. You can browse those guides here!
Absolutely! If somehow you do get frozen, please contact us immediately. If it were something of our doing then we will be happy to offer a full refund. Same applies if we determine that you followed all steps provided with your inquiries. We WILL NOT refund you if you get items and neopoints illegitmately yourself, or from another source. We normally alert you when we think you are doing something that is risky, or possibly purchasing too much to be safe. UC purchases are never refunded unless inquiried and came to agreement. We may offer in-store credit/ or compensation