Got some questions? Well we got answers! Take a look around our Help Center to find everything you need. This page will direct you to all the answers you need! From order processing to accessing Neopets accounts not of your own. You can search our knowledge-base, browse our faq’s, or contact us for any other related matter! If our Help Center happens to not have your Neopets related or Yes!Neo related question, it will most definitely be able to point you in the right direction!

Frequently Asked Questions (FAQ’s)

Are Achievements automatically credited?


How can I earn 2x Reward Points?


Do I need an account in order to play?


How do I earn Points?


What Is a VPN & Proxy?


Do you offer refunds/exchanges?


What is Instant Delivery?


How do I receive my items/neopoints/accounts?


What is a shell account?


Can you tell me the name of a pet/account before I buy?


Can I sell neopoints to you/for you?


Do you offer discounts for bulk purchases?


How can I protect my account while buying from you?


How long will it take to receive my order?


What forms of payment do you accept?


If I do get frozen for buying your goods, will you refund my money?


What makes YesNeo better than other sites?


Can I get frozen for buying from you?


Do you need my password for Neopets?


Who/what is YesNeo?


What Is a VPN & Proxy?


Do you offer refunds/exchanges?


What is Instant Delivery?


How do I receive my items/neopoints/accounts?


What is a shell account?


Can you tell me the name of a pet/account before I buy?


Do you offer discounts for bulk purchases?


How can I protect my account while buying from you?


How long will it take to receive my order?


What forms of payment do you accept?


If I do get frozen for buying your goods, will you refund my money?


Can I get frozen for buying from you?


Do you need my password for Neopets?


What Is a VPN & Proxy?


How do I receive my items/neopoints/accounts?


What is a shell account?


Can I sell neopoints to you/for you?


How can I protect my account while buying from you?


Can I get frozen for buying from you?


Do you need my password for Neopets?


Are Achievements automatically credited?


How can I earn 2x Reward Points?


What about my discount from ShopNeopia?


Do I need an account in order to play?


How do I earn Points?


Do you offer refunds/exchanges?


Do you offer discounts for bulk purchases?


It keeps telling me my balance is not enough?


How can I earn 2x Reward Points?


What forms of payment do you accept?


Can i change my max bid?


Can I set a max bid?


I don't want to receive emails about ending soon auctions, how can I opt-out?


How do I use the Auction House?


Search The Knowledge-base!

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  • After submission, we will email you a generated password.

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you will not be able to access it without logging in.


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